tk11bd Privacy Policy — Your Information Is Our Responsibility
We treat your personal information with the highest care. This policy describes in detail how your information is collected, used, and kept secure on the tk11bd platform.
tk11bd operates a safe and trusted online gaming platform for users in Bangladesh. When you use our platform, you provide us with certain personal information. We are committed to ensuring the protection and proper use of that information. All rules described in this privacy policy apply to the tk11bd platform's website, mobile application, and other digital services.
1. Information Collection — What We Need to Know
We collect the following information during registration and use of services on the tk11bd platform. There is a specific reason behind collecting each piece of information, and it is used solely to improve your service quality and security.
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID information (where applicable)
- bKash / Nagad / Rocket account number
- Bank account information (where applicable)
- Deposit and withdrawal history
- Transaction amounts and dates
- Preferred payment method
- IP address and device information
- Browser type and version
- Operating system details
- Cookie and session data
- Login time and location information
- Gaming history and preferences
- Bet amounts and outcomes
- Bonus and promotion usage details
- VIP level and points details
- Responsible gaming limit information
2. How Your Information Is Used
We use the information we collect solely to improve your service quality, ensure security, and meet legal obligations. We never sell your information to third parties for commercial purposes.
Your information is used to create, verify, and manage your tk11bd account. This information is also needed for secure login and password recovery.
Financial information is used to process secure deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
To resolve your issues in Bengali via 24/7 live chat support and email, and to verify your account-related information.
Technical information is analysed to detect suspicious activity, prevent money laundering, and stop the use of multiple accounts.
To create a personalised experience based on your preferences and gaming habits, and to decide on adding new games and features.
Information is retained to meet regulatory requirements, verify age (21+), and fulfil responsible gaming obligations.
3. Data Protection and Security Measures
tk11bd applies the highest industry-standard technical measures to protect your information. Operating a safe and reliable platform is our primary commitment.
SSL Encryption
Our entire platform is secured with SSL/TLS encryption technology. All data exchanged between your browser and our servers passes through encrypted channels, making it impossible for third parties to read.
Firewall Protection
Our server infrastructure is kept secure using advanced firewalls and intrusion detection systems. We are always vigilant in preventing cyber attacks and unauthorised access.
Access Control
Only authorised staff can access your personal information. Every access is logged and regularly audited. Staff receive regular training on data privacy.
Secure Data Storage
Sensitive information (passwords, payment details) is stored in encrypted form. Regular backups are taken and physical security measures are also maintained at the data centre.
4. Data Sharing and Third Parties
We respect your privacy above all else. We never share your information with third parties except in the limited circumstances described below.
Only the financial information needed to complete transactions is shared with bKash, Nagad, Rocket, and banking partners. These partners have their own strict privacy policies and cannot use that information for any other purpose.
Gaming-related technical information may be shared with our game providers including Pragmatic Play, JILI, PG Soft, Spribe, and Evolution Gaming. However, this information never reveals your identity.
Information may be provided to relevant authorities in cases of court orders, government directives, or legal obligations. We seek legal advice before disclosing such information.
5. Cookies and Tracking Technologies
tk11bd uses cookies and related technologies to improve your website browsing experience. A detailed description of our cookie usage is provided below.
Essential Cookies
These are essential for the basic functioning of the platform. They are used to maintain login sessions, verify security, and deliver core services. These cookies cannot be disabled.
Analytical Cookies
These collect website usage statistics to help improve service quality. They do not identify you personally — they only analyse overall usage patterns.
Preference Cookies
These are used to remember your language, theme, and other preferences. You do not need to configure settings again on your next visit — the platform is arranged according to your preferences.
You can disable most cookies by changing your browser settings. However, disabling cookies may cause some services to not work properly.
6. Your Rights and Choices
You have important rights over your information. We respect these rights and are committed to helping you exercise them.
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Right to Access
You have the right to know what information we hold and to receive a copy of it.
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Right to Rectification
If your account contains incorrect or incomplete information, you can request that it be corrected.
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Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be restricted.
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Right to Erasure
You can request that your information be deleted beyond what is required by legal obligations.
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Right to Withdraw Consent
You can withdraw previously given consent at any time, though prior processing will remain valid.
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Right to Data Portability
You can request your information in a structured, machine-readable format.
To exercise these rights, contact our support team via 24/7 live chat or by emailing [email protected]. We generally respond to all requests within 30 business days.
7. Data Retention Period
We do not retain your information longer than necessary. After the specific purpose has been fulfilled, information is securely deleted or destroyed.
All relevant information is retained while your account is active. This information is essential for delivering your services.
Even after an account is closed, records of financial transactions must be retained for a set period due to legal obligations.
Technical logs are kept for a short period for security and system monitoring purposes, then deleted automatically.
If an account receives no response after a prolonged period of inactivity, you will be notified before it is closed for security reasons.
8. Protection of Minors
We conduct an age verification process at the time of registration. If we find that a minor has opened an account, that account will be immediately closed and any information collected will be deleted.
Our request to parents — if your child attempts to access an online gaming platform, please contact us immediately via live chat. We recommend visiting the Responsible Gaming page for more information on responsible gaming.
9. Policy Changes and Updates
tk11bd reserves the right to amend or change this privacy policy as needed. For significant changes, we will notify you in the following ways:
A notice will be sent to your registered email address
A notice will be displayed on the website's main page
An update will be shown at login via live chat
If you continue to use the tk11bd platform after any changes, it will be assumed that you have agreed to the revised privacy policy. We therefore recommend visiting this page regularly.
10. Contact Us
If you have any questions about this privacy policy, any concerns about your information, or wish to exercise your rights, please contact us.
Live Chat Support
Support is available in Bengali seven days a week, twenty-four hours a day. Use live chat for immediate assistance with any privacy-related questions.
Available 24/7
Email Support
For detailed privacy-related requests or formal claims, write to us by email.